OUR PROMISE


At Handmade World, all our products are handmade creations that are completely unique.

We hope to offer our partners everything that they require to successfully complete their own projects.

We promise to be a loyal industry partner who is thoroughly committed to maintaining the integrity that exists between the client and designer.

We also promise to provide the highest levels of services and quality.

As an Interior Designer or an Architect, you save money with Handmade World and that’s a GUARANTEE!

PRODUCT CARE

Our rattan furniture needs easy care and minimal maintenance. It is not necessary to protect it from heat, sunlight or rain, It is extremely durable and does not deform. It retains its shape, size, colour, shine and elegance.

STORAGE

Your furniture can stay outdoors all year round, but it is best to store it under a furniture cover during winter months or during periods when the furniture is not in use. Please note, however, that condensation can form under the furniture cover, which can cause mould and mildew. Therefore, make sure to li the cover away from the furniture to ensure proper air circulation and minimise condensation.

PROTECT YOUR FURNITURE & SAVE TIME ON CLEANING

These covers are made from a strong, waterresistent, solution-dyed polyester fabric which will protect the furniture. Covering furniture makes cleaning easier and prolongs the life of the furniture.

Each furniture set comes with its furniture covers.

REGULAR MAINTENANCE & CLEANING

Because the product is used outdoors over extended periods of time, regular cleaning with a so brush and soapy water is important. This ensures the removal of supercial soil and debris, such as leaves, berries, pollen and bird droppings, before they have a chance to build up and become more dicult to clean.

CLEAR GLASS TABLE TOPS

The glass table top is made from 8 mm tempered glass. It is important to handle your table top with care and avoid setting it down hard or putting strain on the edges aer the packaging has been removed. Glass table tops should always be handled by 2 people.The glass table top is made from 8 mm tempered glass. It is important to handle your table top with care and avoid setting it down hard or putting strain on the edges aer the packaging has been removed. Glass table tops should always be handled by 2 people.

REGULAR MAINTENANCE & CLEANING

These table tops generally requires only a minimum of maintenance. Wipe it down after use with a so cloth and mild detergent. Placing objects on the table top, such as a potted plant, can cause scratches or lime deposits. Lime deposits can be removed with a mild vinegar solution. Moving/pushing things with rough edges across the table can cause scratches that cannot be removed.

POWDER-COATED ALUMINIUM FRAME

Powder coating serves as a protective layer that is tinted in a variety of colours. Aluminium frames are ideal for outdoors as well as indoors. They increase the mobility of the furniture, being extremely light weight.

REGULAR MAINTENANCE & CLEANING

Aluminium frames generally requires a minimum of maintenance. Wipe visible aluminium frame with a so cloth and mild detergent. Don’t be too rough on your furniture to avoid causing dents, as this can damage the powder coating.

WARRANTY

Our warranty applies on our products as follows:-

– For aluminium frames, 3 years – Breakage from Welding points!

– For poly-bre material, 3 years – Splitting, Crackling, Fading, and Sagging before
time and weaves coming out from sealing points!

WARRANTY CONDITIONS

Proof of purchase for all warranty claims.

We reserve the right to make the substitutions with similar merchandise should the model or colour in question no longer be available. The replacement will be on the individual item or items, not on the complete setting.

– Furniture acceptable under warranty will be repaired only.

– Un-repairable furniture under warranty will be replaced.

– Re-weaving is subject to availability of same weave colour.

WARRANTY EXCLUSIONS

– Warranty void if any modication- addition or deletion is done to the furniture

– Powder coat chipping

– Natural Calamity

– Dents and breaks due to impact on other surfaces or excess load

– Heat related damages, barbeque, and bonfire

– Breaking of weaves from midpoints

– Breaking of weaves due to fondling by sharp/ blunt objects

– Damage due to secondary transport

– Losing nylon buffers or cracking of the same

– Fading due to usage of harsh cleaning materials

– Scratches and roughness due to usage

– Damage by animals

– No warranty on seat cushions / Loose cushion & Glass

T&C*

# Repairs:

Onsite repairs offered in case of damage due to misuse at nominal charges.

T&C*